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STANDARD TERMS AND CONDITIONS OF SALE

Last updated: [09 Dec 2025]

Welcome to Cloudy Cuddles Boutique. By accessing or using our website www.cloudycuddles.com and purchasing from us, you agree to comply with the following Terms & Conditions. 

Please read them carefully.

1. General Information

This website is operated by Cloudy Cuddles Boutique, an online clothing shop based in Lebanon.

By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian.

2. Products & Pricing

  • We aim to display accurate product descriptions, colors, and pricing.

  • Prices are listed in USD or LBP (as shown on the website).

  • Prices may change without prior notice.

  • Product availability is not guaranteed; items may sell out.

3. Orders & Payment

By placing an order, you confirm that:

  • All information provided is accurate and complete.

  • You are authorized to use the payment method selected.

We accept:

  • Cash on Delivery (COD)

  • Online payment (if enabled)

  • Bank transfer (if applicable)

Order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse orders for any reason.

4. Shipping & Delivery

  • We deliver across Lebanon through trusted local couriers.

  • Delivery fees vary depending on location and will be displayed at checkout.

  • Delivery times typically range from 1–5 business days depending on your area.

  • Delays may occur due to weather, holidays, or courier issues. We are not responsible for delays outside our control.

5. Returns & Exchanges

We offer returns/exchanges under the following conditions:

  • Items must be unworn, unused, unwashed, and with original tags.

  • Requests must be made within 24 hours of receiving the order.

  • Certain items (underwear, swimwear, sale items) may be non-returnable.

To request a return or exchange, contact us at +961 79 013 103.

Return shipping fees may apply unless the product is defective.

6. Refunds

Refunds (if applicable) will be issued using the original payment method or as store credit.

Shipping fees are non-refundable, except in the case of a damaged or incorrect item.

7. Intellectual Property

All content on this Site—including images, text, logos, designs, and graphics—is the property of Cloudy Cuddles Boutique and is protected by copyright laws.

You may not copy, reproduce, or distribute any content without written permission.

8. Privacy Policy

We collect personal data (name, email, mobile number, address) only to process your orders and improve your shopping experience.

We do not sell or share your data with third parties except for delivery and payment processing partners.

By using our Site, you consent to our data handling practices.

9. User Responsibilities

You agree not to:

  • Misuse the Site or attempt unauthorized access.

  • Submit false information.

  • Use our content for unlawful or commercial purposes without permission.

10. Limitation of Liability

We are not responsible for:

  • Any delays in shipping caused by third-party couriers.

  • Any damages arising from misuse of our Site or products.

  • Interruptions, errors, or inaccuracies in the Site.

Your use of the Site is at your own risk.

11. Updates to Terms

We may update these Terms at any time.

Continued use of the Site after updates means you accept the revised Terms.

12. Contact Information

If you have any questions about these Terms & Conditions, contact us at:

Phone/WhatsApp: +961 79 013 103

Instagram: @cloudycuddles_lb